Policies and Procedures
Unless otherwise noted, all orders are shipped in 1-2 business days. We do not ship orders on the weekend, and all orders are shipped in the order they are received. Paying for expedited shipping does not mean your order will be processed faster.
Domestic orders are shipped via USPS or UPS Ground for a flat rate of $8.
We offer FREE domestic shipping on orders over $100 within the USA. With the free shipping option, we will ship using the most cost effective shipping option (shipping time will vary between 2 and 6 business days)
We ship to verified APO/FPO military addresses (be sure to checkout our military discount).
USPS does not deliver on holidays or Sundays. Tracking will not update on those days. First Class Shipments generally take 2-5 business days. Priority shipments generally take 2-3 business days.
UPS does not deliver on holidays or weekends. Tracking will not update on those days.
If a product is not received and it shows in the tracking information that it was lost after being delivered to the carrier, we will ship you out a new package after 14 days from the shipping date.
If an order is shipped and its shows its "delivered" in the tracking information, we have fulfilled our obligations. We are not responsible for it being stolen from your mailbox/etc.
International orders are shipped USPS or DHL and based off weight. Prices are pulled in real time directly from their shipping API's.
USPS Shipping time frames for International shipments
International first class mail can take 14-30 days to arrive.
International Priority mail can take up to 21 days to arrive.
DHL Express Shipping time frames for International shipments
most shipments arrive in 3-5 business days
Customs vary from country to country. Please make sure you know the laws of your country before ordering.
Duties and or Taxes are the responsibility of the purchaser/customer.
Customs may hold packages for up to 60 days in some countries. During this time we will not reship or refund as the shipment may get released and delivered.
Please be sure to provide your correct shipping address. If a package comes back to Iconic Formulations due to incorrect address you will be responsible to pay a reshipping fee of $7.99 inside the USA. For international orders, we will need the full shipping cost of your order.
We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue a refund to you.
If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping.
We accept returns on unopened non-topical products within 7 days of you the customer receiving your order. Products must be unopened and in new condition still. The customer is responsible for paying for return shipping costs.
Sorry, we cannot accept the return of any topical products.
Any issues with the product must be brought to our attention within 5 days of the delivery date. Issues include damaged bottles, leaking bottles or any shipping damage that would cause lost product. If there are no issues brought up within the 5 days from the date of delivery no replacements can be sent. Iconic Formulations makes no claims or guarantees. Refunds will not be given for used or open product.
Please let us know if you have any questions or concerns. If you have an issue with an order, please use the contact form to the right to contact us. Please be sure to include your order number so we can easily find your order.